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Vacancy Details

Senior Customer Services Advisor

Employer:
Harborough District Council
Salary:
Grade 5 £24,920 to £27,541
Location:
Market Harborough, Leicestershire
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week.
DBS Check:
Yes
Closing Date:
18/05/2022 at 09:00
Reference:
COM/22/193712
Harborough District Council

As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team. We are also advertising for full and part time Customer Service Advisors, please see specific advert for this.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers. 

This post is based primarily at The Symington Building in Market Harborough.  The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.

Applicants must have:

  • The commitment to delivery high quality customer services
  • Experience of working in a customer focused environment
  • The ability to multi-task and prioritise workloads
  • Experience of working with computerised systems

The closing date for receipt of completed applications is 18th May 2022, with interviews to be held on 25th and 26th May 2022.

How to apply

Please clearly state which role you wish to apply for, we are currently advertising for Customer Service Advisor and Senior Customer Service Advisor.

Our preferred method of receipt of application is via the online application form. CV's will not be accepted. Should you have any difficulties applying online, please e-mail recruitment@harborough.gov.uk 

This vacancy is now closed