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Vacancy Details

Customer Services Advisor

Harborough District Council
Grade 3 – Full-time £20,444 to £21,269 (Part-time pro rata)
Market Harborough, Leicestershire
Working Pattern:
Full Time/Part Time
We have a number of full and part-time roles available. Part-time role will be based on a weekly rota - Full Time hours are 37hrs per week (Monday to Friday).
DBS Check:
Closing Date:
18/05/2022 at 09:00
Harborough District Council

As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team. We are also advertising for a Senior Customer Service Advisor within this team, please see specific advert for this.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers. 

This post is based primarily at The Symington Building in Market Harborough.  The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.

Applicants must have:

  • The commitment to delivery high quality customer services
  • Experience of working in a customer focused environment
  • The ability to multi-task and prioritise workloads
  • Experience of working with computerised systems

How to apply

Please clearly state which role you wish to apply for, we are currently advertising for Customer Service Advisor and Senior Customer Service Advisor.

Our preferred method of receipt of application is via the online application form. CV's will not be accepted. Should you have any difficulties applying online, please e-mail


This vacancy is now closed